We are Finalist in the Customer Choice Awards 2018
This year we entered the Electra Customer Choice Awards, never thinking that we would get anywhere, and to be honest we really went in totally blind and not having a clue on what we’re supposed to do.
We were totally surprised to hear that we were finalists in our category of Customer Choice Awards 2018.
And as you can see from this photo at the awards night, we looked totally ‘blown away’.
Unfortunately, we did not win our category but to be honest, just being at the awards evening showed us how other companies in the area were doing and what amazing things they have done this year. It was mind-blowing, to say the least.
A couple of days ago we received our customer’s report and here is what it said…
ELECTRA BUSINESS AWARDS 2018 – Customer Choice Entrant Feedback
Average scores (out of 10 with 1 being ‘poor/not at all likely’ to 10 ‘certainly/truly
How likely they would recommend your business to a friend or colleague: 9.9
The staff: 9.9
The quality of the service: 9.9
Overall experience: 9.9
Feeling welcomed as a valued older person: 9.9
Catering to my physical needs & comfort: 9.9
Before you read the comments, we would like to thank everyone who voted for us and/or left a comment about us. We are completely humbled by your gracious comments.
Attached is a list of most of the comments made by voters when voting for you. This may not
be all the comments received, as we have removed any comments which potentially
compromised the identity of the voter. Please also note that the comments question was
optional to complete so a vote may have voted for you but not left a comment.
- Great service and super friendly! Always serving with a smile (smiley face)!!
- The team are always very welcoming and friendly. There is always a great range of food/treats to pick from
- My dog and I love going there!
- The presentation of the products is great and my dog is thriving on the food
- Lovely people, excellent product
- I love that they provide great products for a reasonable price and provide great service, both in person at the shop or via their online delivery service. Always reliable, great communication.
- Such a good company, providing a huge need for a raw pet diet. There is a large gap in the market for this and this company know what they are doing and provide top quality raw pet food.
- Keep up the good work!
- Mike and Bev are just the friendliest people I’ve ever met and so helpful! They truly care about your animals and it shows in everything they do
- Amazing service and shows excellent customer service!
- Friendly service, great prices and a variety of options for my dog.
- This is a wonderful friendly business. Always so friendly and helpful. Wouldn’t go anywhere else.
- Always so friendly and helpful. Nothing is too much trouble. Very knowledgeable about their product. Highly recommend.
- I am very impressed with the excellent service I have received and my online orders always arrive the next day
- All good. My dog loves this place
- Truly awesome staff that go above and beyond for their clients
- I wouldn’t shop anywhere else when it comes to caring for my dog
- Very friendly, and prompt customer service. Great products
- Very good customer service.
- Good friendly staff and good meat for the cat at a good price.
- Bev and Mike are awesome people. Very understanding and helpful
- Innovative business. Very personal and friendly service
- They are always friendly and take the time to help in any way they can with suggestions and solutions for our dogs diets
- Excellent in all aspects. Very helpful and knowledgeable. Highly recommend
- Fantastic products for my girls
- Always a pleasant to visit! Thanks guys (smiley face)!
- Exceptional personal service with home deliveries
- Good people
- Truly outstanding service and lovely warm personal service
- Shopping here for my fur babies has always been a pleasurable experience. Knowledgeable and helpful staff have advice that is second to none. Keep up the good work!
- Would gladly recommend.
- They are always so willing to help me and my animals, the food is great and at very good prices. They are very responsive and I feel like they really value me as a customer.
- Amazing staff, amazing products, and just all round an amazing experience entering the store
- I think this idea of real dog food is wonderful. My dog’s skin has cleared completely since changing from supermarket biscuits.
- Best dog treats and raw food selection. The friendliest staff and owners! Would go back based on the friendly service alone.
- Very cool service and interested in their community and being involved.
- Great selection of goods and great service all round.
- Very knowledgeable and helpful staff
- Always service with a smile. Amazing products – recommend to all my friends & family with pets.
- When trying to find novel proteins for my dog’s eosinophilic inflammatory bowel disease they were absolutely outstanding in their knowledge and assistance – and their smaller trial versions were absolutely perfect.
- Amazing dog food! Great service
- Very friendly. Helpful staff. Great selection of food and treats. Our dog and cats are happy! (smiley face)
- My animals enjoy the meat, and treats they supply. No request is every ignored
- Such friendly people, running an excellent service. They deserve the recognition!
- Great customer service
- Awesome local business. Really well informed, truly care, excellent service. Continual improvement and evaluation
- Great staff who are friendly and knowledgeable
- 5 star service
- Great range of products and very helpful, knowledgeable service
- Awesome service, informative, caring and attentive. Great range of quality products at more than reasonable prices
- Great service. Went out of way to courier my dogs the deer antlers we couldn’t find in Hamilton or Auckland. Satisfied Hamilton customer. Thanks
- The service that I receive is the best that I have experienced in a very long time. I highly recommend this shop to all my friends
- I don’t buy dog food anywhere else now! Bev and Mike are friendly and accommodating each and every time I visit the store. Great selection and great advice on which food products are best for my dog. A small business that really goes the extra mile!
- Great service. Always happy to answer questions and always treated with a happy smile
- Love this place! They are an absolute pleasure to visit every time
- Great to see this business growing. Really good customer service and advice
- Always great and friendly service. Always ask after Star & trio which is great
- Friendly service, great product. Love going in for product and a good natter! Can’t beat the place
- Friendly, know their product
- Mike and Bev are awesome and know their stuff when it comes to feeding our pets!
- I love their products and they take the time to ensure I am buying the right products for my dogs
- The people working here are all helpful, informative and interested in their customers and the products they are selling. I also feel welcomed & valued when purchasing things here
- Great company n service
- I have always had outstanding customer service and professional advice. If they don’t know the answer they’ll find it and come back to you. Awesome people who really care for animals and humans alike!!!
- They are passionate about animals and it shows in the service they provide. The products they supply are excellent – according to the dogs (smiley face)
- They were very friendly to deal with. I asked for plastic free packaging and they were happy to help. I am very satisfied with my purchase
- Keep doing the good work
- Great at updating us on new products and great posts on animals
- Nice and friendly good service
- Great store. Excellent range of products and top quality. Very friendly and helpful owner!
- They have an outstanding knowledge of products – just fantastic to have a prey but also natural food for our animals! The friendliness and service from the Cats & Dogs Dinner company is just fantastic. Their enthusiastic that they share and also they really do go above and beyond for their customers
- Great products, friendly staff, love supporting this business. Would definitely recommend to others
- I love going to The Cats & Dogs Dinner Company and so do my dogs. The staff are wonderful.
- If I cannot get to the shop they will deliver.
- Great shop. Great range of products. Fabulous service. Don’t know what we would do without this shop!!!
- Just amazing! Friendly staff always ready to help and give advice with such a wide range of knowledge
- They are so helpful, knowledgeable and pleasant to deal with
- Great products for our dog and always friendly service
- Helpful, knowledgeable, caring staff – love visiting!! Am so grateful to have this business providing what I need for my pets!
- Always welcomed with my fur baby
- Absolutely the best service of anywhere. Great advice and always friendly
- I find the staff always very friendly cheerful and very helpful. They are always willing to offer alternatives and new products from their range
- Absolutely thrilled with the customer service. Personal service and advice is second to none. Product is exactly what you are told you’re getting and always of a really high standard. Very happy to have this business available to us. Thank you!
- A very nice experience calling into this shop. I like that you can get a self-service option. Good alternative to supermarket food. Good quality food
- They made me feel like a friend and didn’t pressure me to buy anything.
- Great service. Great people
- Great team and always happy to give advice and ideas for that one pet who is fussy! Excellent service
- Wonderful people with a real passion for what they do! Friendly and welcoming, products are fantastic. I love this shop!!!
- Always very welcoming and helpful. Super knowledgeable about all their products
- Advice on nutrients has been valued. Also recommended a groomer locally which now use and work at!
- Fantastic locally owned and operated shop. Always helpful and friendly and make my dog and I very welcome. Love my weekly visit great local people
- Always want to go the extra mile. Super helpful
Wow, we have such awesome customers, don’t we?
A huge thank you to you, our valued customers, for without you, we would not be here!
Mike, Bev & Monty